Environmental Services and Housekeeping Week recognizes the contributions of health care environmental services and housekeeping’s role in infection control, cleaning protocols, patient safety goals and overall customer satisfaction. This year, EVS Week was celebrated at Porter Health Care System Sept. 14-20.
There are more than 80 EVS associates at Porter and according to Assistant Director of Environmental Services Debbie Wilson all are committed to maintaining a clean environment, but also view their role as one of customer service.
“Our job is to put the patient first,” Wilson said. “When we are cleaning a patient room, we engage the patient in conversation and create a positive connection.”
Every time a patient room is cleaned, an EVS associate leaves behind a business card and a feedback form to let the patient know their room was cleaned, and to give the patient a way to contact the department and leave feedback about the experience.
Often, the feedback forms recognize EVS associates for more than satisfaction of a clean room.
“This is by far one of the best hospitals I’ve ever worked for,” said Director of Environmental Services Marvin Ramey. “The housekeeping department, from the management staff to the associates, all present a level of compassion that’s just amazing. I’m typically bombarded with positive comments from patients about our department.”
There are more than 80 EVS associates at Porter and according to Assistant Director of Environmental Services Debbie Wilson all are committed to maintaining a clean environment, but also view their role as one of customer service.
“Our job is to put the patient first,” Wilson said. “When we are cleaning a patient room, we engage the patient in conversation and create a positive connection.”
Every time a patient room is cleaned, an EVS associate leaves behind a business card and a feedback form to let the patient know their room was cleaned, and to give the patient a way to contact the department and leave feedback about the experience.
Often, the feedback forms recognize EVS associates for more than satisfaction of a clean room.
“This is by far one of the best hospitals I’ve ever worked for,” said Director of Environmental Services Marvin Ramey. “The housekeeping department, from the management staff to the associates, all present a level of compassion that’s just amazing. I’m typically bombarded with positive comments from patients about our department.”
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